The Siam Commercial Bank Public Company Limited (the “Bank”) with its headquarter located at 9 Rutchadapisek Road, Chatuchak, Chatuchak, Bangkok 10900, has obtained a license to engage in commercial banking business under the Commercial Banking Act B.E.2505, and the Bank is a public limited company established under the Public Limited Companies Act B.E.2535 and subject to the supervision of the Bank of Thailand and Ministry of Finance. The Bank is also listed on the Stock Exchange of Thailand in accordance with the Securities and Exchange Act B.E.2535, the Bank is therefore subject to the supervision of the Securities and Exchange Commission.
The Bank respects your privacy right and recognizes that your expectation is to obtain the highest standard of security in entering into any transactions with the Bank via the Bank's website. Therefore, your information received by the Bank will principally be used pursuant to the purpose permitted by you only and the Bank will proceed with rigorous measures and procedures for security purpose and prevent such information from any unauthorized use without obtaining your prior permission.
The Bank will collect your information, which includes personal information, biometric data (such as fingerprints, face, etc.), transaction data and/or other information, whether provided by you to the Bank or collected by the Bank from your execution of transactions and/or from your use of services via branches, websites, applications, SCB Call Center and/or other channels, or collected by the Bank from reliable sources, such as governmental authorities, financial group companies of the Bank and/or business partners of the Bank, for your benefit in executing transactions and/or using services with the Bank, for providing services to you, for the purpose of the compliance with relevant laws and regulations and/or for any other purposes specified in your consent provided to the Bank. The Bank will keep your information secure under the Bank’s security measures.
The Bank will use your information in connection with your execution of transactions and/or your use of services, for providing services to you, and for any other purposes specified in your consent provided to the Bank, which includes for the purpose of data analysis, offering, giving, using and/or improving any products and/or services of the Bank. In addition, the Bank may use your information to perform any contractual obligations between the Bank and you and to comply with the relevant laws and regulations of governmental authorities or regulatory body.
You have privacy right over your information. The Bank will disclose your information to third parties under the following circumstances:
In case you use Verification and Authentication Service with the Bank via digital channel, you have the rights regarding your own information that the Bank is holding, as follows:
To exercise your rights, please make a request to the Bank via SCB Call Center at +662-777-7777 and/or other channels prescribed by the Bank (in case of children below 20 years old, the request must be made by their parent or legitimate representative). After receiving such request, the Bank shall inform you within thirty days of the result of such request. If the Bank rejects your request, the reason of such reject will be specified.
Rigid security system is applied by the Bank in order to protect your information from being accessed without your permission. Further to normal process required for internet access of the Bank's system, the Bank does not have policy to contact you directly for inquiry of your User ID, Password, account number or your personal information. Hence, if you detect or spot any of such actions other than normal process needed to be rendered for your access to the Bank's system via Internet, please inform the Bank at SCB Call Center at +662-777-7777 or at the Bank's division in charge of such service provision.
You should keep your User ID and Password at utmost confidential. Please do not write them down or record them in or on any media or disclose them to any person(s) in order to ensure you that you are the only person knowing your User ID and Password. The Bank does not and will not have any policy to query you for them. If you are in doubt that your User ID and/or Password may have been disclosed to any third person or lost or stolen and that there were any transactions executed without your authorization, please notify the Bank promptly.
The Bank knows your User ID and Corporate ID, but only you know your Password. Strict security system is focused on by the Bank to ensure that your Password is truly and well protected. You, however, should be aware of the following guidelines and comply with these recommended measures in order to protect and maintain your privacy rights in connection with your using of the Bank's electronic services:
A Token Device is a device for generating a Password in order for you to access the system fo one time only (One Time Password). Prior to your use of the Token Device, a Token Code is to be known in order to generate your Password via Token Device.
Certain corporate customers may obtain Token Devices and Token Codes for system accessing and executing in financial transactions whereby such Token Devices and Token Codes are needed to be used together with their Corporate IDs, User IDs and Passwords. However, it is at the Bank's discretion as to whether a corporate customer will obtain such a Token Device or not.
Any person obtaining the Token Device and Token Code for accessing the system should be aware of the following guidelines and comply with these recommended measures in order to protect and maintain your privacy rights:
In addition to general security measures and procedures stated above, the Bank also employs the following leading edge technologies to protect your private information:
Although high security standards, technologies and procedures are employed by the Bank to help unauthorized access to your private or confidential information as discussed above, it is envisaged by everyone that there is currently no security measure that could absolutely prevent your information from being attacked by computer virus or worm or being accessed by unauthorized persons. Therefore, the Bank recommends that the following procedures should also be observed and followed:
If you want any assistance from the Bank regardless of whether such assistance is required in respect of any additional information, any errors, any doubts of your account movement, or any transactions previously executed without your permission, you yourselves shall have to inform the Bank by contacting SCB Call Center at +662-777-7777 or by writing a letter to the Bank's department by which the relevant service is being or was previously provided without any delay. In connection with this, you shall have to provide the Bank with the following details:
After the Bank receives information of any errors or irregular activity incurred as stated above, the Bank will investigate such error or irregularity promptly and inform you the result of such investigation as soon as possible.