Notice: Please make sure that your devices’ operating systems are the most updated version and free of rooting or jailbreaking.

To strengthen security in providing financial services via mobile electronic devices and to prevent and control cyber threats, please note that since May 1, 2020 the SCB EASY app is no longer supported by iOS version 10.3.4 and Android version 6 or older versions, and the app is no longer available for rooted or jailbroken mobile electronic devices. SCB EASY app users are advised to check and update their operating system and remove rooting or jailbreaking (if any) from their device.

In the event that you have preset fund transfer/bill payment transactions via the SCB Easy app (preset instructions), SCB will continue to proceed with the preset instructions even if you cannot use the app due to the above reasons, unless you have canceled the preset instructions via the SCB Easy app or other channels as specified by SCB.

 

For more information, call the SCB Call Center at 02-777-7777.

 

 


 


To check your current operating system

iOS

  1. Go to “Settings.”

  2. Select “General.”

  3. Select “About.”

  4. See your Software Version.

     

Android

  1. Go to “Settings.”

  2. Select “About Phone.”

  3. Select “Software Info.”

  4. See your Android Version.

     


 


To download and install the latest operating system

 

iOS

 

 

1. Go to “Settings.”

 

 

2. Select “General.”

 

 

3. Select “Software Update.”

 

 

4. Select “Download and Install.”

 

Android

 

 

1. Go to “Settings.”

 

 

2. Select “Software Update.”

 

 

3. Select “Download and Install.”


 
 

To check whether your device is rooted or jailbroken

iOS

  1. Check if there is a Cydia application installed on your device.
  2. If yes, it means your device is jailbroken.

Android

  1. Check if there is a SuperSU application installed on your device.
  2. If yes, it means your device is rooted.

 

 


To restore a rooted or jailbroken device

iOS (Jailbreaking) – Restore via iTunes

  1. Connect your device to a computer.

  2. Go to iTunes on the computer.

  3. Select “Restore iPhone.”

Android (Rooting) – Unroot via SuperSU

  1. Go to the SuperSU app.

  2. Select “Settings.”

  3. Select “Full Unroot.” and restart your device.

Contact the service center according to your mobile phone or device.

 


 

Get started

You can register for the SCB EASY app through any of the following options