Credit Card

Am I eligible to apply for an SCB credit card?

You can apply for a credit card if you meet these conditions:

 

1.      Primary card applicant must be over 20 years old. Applicant for a supplementary card must be at least 15 years old. If the supplementary cardholder is under 20 years of age, payments to the account can only be made from the bank account of a parent.

2.       You must earn at least 15,000 baht per month. 

3.      You must not be blacklisted by the National Credit Bureau

4.      You must not hold any loan that is being restructured.

5.      Provide copy of house registration and national I.D. card. For supplementary card, please attach copy of primary card.

1.      Provide copy of certificate of income or salary slip. 

2.      Provide copy of bank statements for past three months showing salary.

3.      Provide copy of statement of fixed deposit, debenture or mutual fund (if any).  

 

How can I apply for a credit card?

1.      You can submit an application form at any SCB branch.

2.      You can apply at www.scbcreditcard.com. An SCB staff member will contact you within five working days.

 

 

How can I find out details regarding my SCB loan or credit account, such as outstanding credit, amount paid or payment due date?

For your convenience, there are several ways to find out about your loan and payments:   

1.      Call the SCB Call Center at 02-777-7777.

2.      Inquire by phone via the automated system using your credit card code number.

3.      Inquire via ATM.

4.      Inquire online via the SCB Easy website or mobile app. (To enroll in SCB Easy, please visit any SCB branch.)

How can I make a payment to my credit card account?

You can make a payment any of several ways:   

       -    Pay by cash or cheque using counter service at any SCB branch. (Please make your cheque payable to "Siam Commercial Bank for Credit Card")

-          Pay by automatic debit from your SCB savings account

-          Pay via ATM

-          Pay via cash deposit machine (CDM)

-          Pay online via the SCB Easy website,  www.scbeasy.com

-          Pay online via the SCB Easy mobile app

-          Pay via Easy Phone 

-          Pay using counter service at any branch of Government Savings Bank

-          Pay using counter service at any SCB branch

-          Pay via the payment service at any post office nationwide.  

How can I request a temporary increase in my credit line?

Please contact the SCB Call Center at 02-777-7777. 

How can I request a permanent increase in my credit line?

Please contact the SCB Call Center and be ready to provide the necessary information, including amount of the credit increase requested, your job, monthly income, phone number and other financial information. Please send the documents by fax to 02-777-7000.  Approval will be provided within one week.  

How can I inquire about an erroneous charge listed on my credit card statement?

Please contact the SCB Call Center at 02-777-7777.  Please be ready to send proof such as a receipt, order cancellation or other confirmation.

How can I change my mailing address for receipt of monthly credit card account statements?

Please contact the SCB Call Center at 02-777-7777. Our staff will check your information and update our record immediately.

How can I change the name in which my credit card account is registered?

Please request the change in either of two ways:

1.      Visit your SCB branch and bring supporting documents.

2.      Contact the SCB Call Center, 02-777-7777 and fax the supporting document.

 

Required Documents

1.      Copy of I.D. card.

2.      Copy of proof of change of name or surname. After approximately one week, you will receive a letter asking you to pick up your new credit card at the SCB branch you specified in the application.  Your account will be charged a fee to issue the new card of 150 baht + 7% VAT. (Fee is waived for  Platinum card account.)

What should I do if my credit card gets damaged and I need a new one?

Please contact SCB Call Center. Our service staff will take your request. Your new card will be issued as soon as possible. After approximately one week, you will receive a letter informing you to pick up your new card at the SCB branch your specified. Your account will be charged a fee 150 baht + 7% VAT for issuing the new card. (Fee is waived for Platinum card.)

What should I do if my credit card is lost or stolen? Will I be charged a fee for a new card?

You can report the loss or theft of your credit card as follows:  

 

1.      Ask SCB to freeze the card immediately by contacting the SCB Call Center, 02-777-7777.  Press 1.  (You will not be responsible for any charge made to your account starting 5 minutes after your card is frozen.)

2.      SCB will freeze the card and issue a new one. The new card will have a new credit card number, new security code and new phone code. The new credit card and code will be sent to you by mail.

3.      SCB will issue your new card at no fee.

How can I request to have my credit card account frozen, either temporarily or permanently?

You can ask that your credit card be temporarily frozen in case, for example, you left it at a store and can get it back. After you retrieve your card, please contact the SCB Call Center to unfreeze it.

 

Your credit card can be frozen permanently if you lose it. Please contact the SCB Call Center and ask that the card be frozen and request a replacement. You will receive a new card at your SCB branch within one week. 

How do I cancel a credit card?

Please contact the SCB Call Center at 02-777-7777. The staff will check your information and ask your reasons for cancelling the card. When you confirm the cancellation, it will be done immediately.  You must destroy the card and return it to an SCB branch.  

Other Questions About Cards

1. If an ATM fails to return my SCB ATM card or debit card, what should I do?

To protect your account security, the card will be destroyed. To get a new card, please visit any SCB branch and bring your account passbook and I.D. card.  

What should I do if I lose my SCB ATM or debit card?

Please cancel your card immediately via SCB Call Center, tel. 02-777-7777, press 1.  

3. What should I do if I forget my bankcard security code or if my code is cancelled because I entered the wrong code four consecutive times at an ATM?

You can request a new card code at any SCB branch. Please bring your card, passbook and I.D. card. 

 4. If an ATM dispenses incomplete funds when I make a withdrawal, how can I get a reimbursement?

Please contact SCB Call Center at 02-777-7777 to report the error and ATM location. 

5. I had a problem doing a transaction via EDC. How can I get a refund and how long will it take?

Please contact SCB Call Center at 02-777-7777 to report the error and ATM location. 

Contact us

Leave Us a Message

For any enquiry and suggestion       

Send