Credit Card

Am I eligible to apply for an SCB credit card?

You can apply for a credit card if you meet these conditions:

1. Primary card applicant must be over 20 years old. Applicant for a supplementary card must be at least 15 years old. If the supplementary cardholder is under 20 years of age, payments to the account can only be made from the bank account of a parent.

2. You must earn at least 15,000 baht per month.

3. You must not be blacklisted by the National Credit Bureau

4. You must not hold any loan that is being restructured.

5. Provide copy of house registration and national I.D. card. For supplementary card, please attach copy of primary card.

1. Provide copy of certificate of income or salary slip.

2. Provide copy of bank statements for past three months showing salary.

3. Provide copy of statement of fixed deposit, debenture or mutual fund (if any).

How can I apply for a credit card?

1. You can submit an application form at any SCB branch.

2. You can apply at www.scbcreditcard.com. An SCB staff member will contact you within five working days.

How can I find out details regarding my SCB loan or credit account, such as outstanding credit, amount paid or payment due date?

For your convenience, there are several ways to find out about your loan and payments:

1. Call the SCB Call Center at 02-777-7777.

2. Inquire by phone via the automated system using your credit card code number.

3. Inquire via ATM.

4. Inquire online via the SCB Easy website or mobile app. (To enroll in SCB Easy, please visit any SCB branch.)

How can I make a payment to my credit card account?

You can make a payment any of several ways:

- Pay by cash or cheque using counter service at any SCB branch. (Please make your cheque payable to "Siam Commercial Bank for Credit Card")

- Pay by automatic debit from your SCB savings account

- Pay via ATM

- Pay via cash deposit machine (CDM)

- Pay online via the SCB Easy website, www.scbeasy.com

- Pay online via the SCB Easy mobile app

- Pay via Easy Phone

- Pay using counter service at any branch of Government Savings Bank

- Pay using counter service at any SCB branch

- Pay via the payment service at any post office nationwide.

How can I request a temporary increase in my credit line?

Please contact the SCB Call Center at 02-777-7777.

How can I request a permanent increase in my credit line?

Please contact the SCB Call Center and be ready to provide the necessary information, including amount of the credit increase requested, your job, monthly income, phone number and other financial information. Please send the documents by fax to 02-777-7000. Approval will be provided within one week.

How can I inquire about an erroneous charge listed on my credit card statement?

Please contact the SCB Call Center at 02-777-7777. Please be ready to send proof such as a receipt, order cancellation or other confirmation.

How can I change my mailing address for receipt of monthly credit card account statements?

Please contact the SCB Call Center at 02-777-7777. Our staff will check your information and update our record immediately.

How can I change the name in which my credit card account is registered?

Please request the change in either of two ways:

1. Visit your SCB branch and bring supporting documents.

2. Contact the SCB Call Center, 02-777-7777 and fax the supporting document.

Required Documents

1. Copy of I.D. card.

2. Copy of proof of change of name or surname. After approximately one week, you will receive a letter asking you to pick up your new credit card at the SCB branch you specified in the application. Your account will be charged a fee to issue the new card of 150 baht + 7% VAT. (Fee is waived for Platinum card account.)

What should I do if my credit card gets damaged and I need a new one?

Please contact SCB Call Center. Our service staff will take your request. Your new card will be issued as soon as possible. After approximately one week, you will receive a letter informing you to pick up your new card at the SCB branch your specified. Your account will be charged a fee 150 baht + 7% VAT for issuing the new card. (Fee is waived for Platinum card.)

What should I do if my credit card is lost or stolen? Will I be charged a fee for a new card?

You can report the loss or theft of your credit card as follows:

1. Ask SCB to freeze the card immediately by contacting the SCB Call Center, 02-777-7777. Press 1. (You will not be responsible for any charge made to your account starting 5 minutes after your card is frozen.)

2. SCB will freeze the card and issue a new one. The new card will have a new credit card number, new security code and new phone code. The new credit card and code will be sent to you by mail.

3. SCB will issue your new card at no fee.

How can I request to have my credit card account frozen, either temporarily or permanently?

You can ask that your credit card be temporarily frozen in case, for example, you left it at a store and can get it back. After you retrieve your card, please contact the SCB Call Center to unfreeze it.

Your credit card can be frozen permanently if you lose it. Please contact the SCB Call Center and ask that the card be frozen and request a replacement. You will receive a new card at your SCB branch within one week.

How do I cancel a credit card?

Please contact the SCB Call Center at 02-777-7777. The staff will check your information and ask your reasons for cancelling the card. When you confirm the cancellation, it will be done immediately. You must destroy the card and return it to an SCB branch.

Prepaid Card

What is the PLANET SCB Card?

  • The prepaid card for cash paying of several currencies.
  • Currencies exchange is available in the special rate via pre-checking through SCB EASY App

Benefits of PLANET SCB

  • Special currency exchange rates.
  • Lesser traveling risks by not spending cash.
  • Support controlling for travel expenditure.
  • If the Card get lost or temporarily cancellation is needed the card holder can easily handle it through SCB EASY App.
  • Zero fee for foreign currencies exchange and the exchange risk by spending in the accepted currencies.
  • Happy shopping by Auto Conversion in the case of insufficient remaining money of certain accepted currencies.

Application for PLANET SCB Card

Applying for services through:

  • All branches of the Bank nationwide.
  • SCB EASY App

What is the Application Fee for PLANET SCB Card?

The fee is 200 baht as follows:

  • New card providing
  • Replacement in the case of any lost card/or the card holder asks for a new card

PLANET SCB Card is for how long?

3 years as of the month of issuing

Is pre-paid for PLANET SCB Card possible overseas?

Possible by SCB EASY App or Mobile Banking App of the different bank.

What’s the limit for currencies exchange?

Currencies exchange is possible for 5 times/card/day.

Can payment at all shops or online in Thailand be in foreign currencies?

In baht only

Be the remaining foreign currencies transferred from the card

Through SCB EASY App by firstly changing the foreign currencies into Thai baht before transferring into the saving or current accounts attached to SCB EASY App.

Can OTP received overseas?

If overseas roaming is not available Wi-Fi Calling is the mean to communicate with OTP

Available Money for Daily Spending

Prepaid limit per day is up to 500,000 baht for customers.

If Void or Refund is available the card returning money will be in what currency?

  • In the case of void for the specified payment programs and/or services, the customer shall receive the returning money in the registered currency. If it is the void for the Auto Conversion the cardholder shall receive the money of the registered currency into his/her card.
  • In case of any refund requesting the cardholder shall receive the money of the registered currency into his/her card.

Spending by PLANET SCB Card.

  • At all shops or online with VISA Brand all over the world including Thailand
  • Click for cash at ATM overseas (excluding Thailand).

Qualifications of PLANET SCB Application

  • Age 15 years and over
  • Having SCB saving or current accounts (apply for a new account at any branch nationwide).
  • Applying for SCB EASY App service

What is the minimum for PLANET SCB Card?

No minimum for service applying

What is the duration for name printing on PLANET SCB Card?

The client shall receive the Card delivered to his address as given to the Bank within 7 working days.

The issued PLANET SCB Card shall show on SCB Easy App or not?

The customer must receive and activate the Card through SCB EASY App to enhance its appearing on the SCB EASY App and works for various programs

How to work for PLANET SCB Card prepaid?

Followings are channels for the Card prepaid (for Baht Purse)

  • SCB Easy App
    > Prepaid from the Card’s front or through Top Up menu

Prepaid is possible for other person’s cards or not?

Possible at SCB EASY App through Top Up Menu

What is the fee for PLANET SCB Card spending?

  • Fees for spending or using cash in any unacceptable currency for the Card.
  • Fees for cash withdrawal of 100 baht at overseas ATMs, and might be with the additional charge by the ending service provider.

Non-card carrying can be facilitated by QR code scanning through SCB EASY App or not?

Not available now

If overseas traveling is still possible to use SCB EASY App for various programs with new SIM as SIM 2 Fly or foreign SIM with Internet?

It’s still of normal use.

How to check the cash balance?

Possible by SCB EASY App

How to solve problems overseas?

Contact SCB Call Center at +66 2777 7777 with possible expenditure charged by the service provider networks.

Debit Card

What are the requirements for requesting debit card services?

• Cardholders must hold an individual deposit account.

• Each card can be associated with one savings account and one current account.

• If you already have a savings account, you can request debit card services at any SCB bank branch.

• You can link up to five debit cards of any type to a single account.

What are the daily withdrawal and spending limits for debit card holders?

Debit card holders have three limits:

1. The initial daily withdrawal limit is 20,000 baht per card, which can be increased to a maximum of 500,000 baht per card.

2. The initial daily payment limit for purchasing goods and/or services is 20,000 baht per card, which can be increased to a maximum of 500,000 baht per card.

3. The initial daily online shopping limit is also 20,000 baht per card, which can be increased to a maximum of 500,000 baht per card.

What are the daily transfer limits for debit card holders using ATMs?

• Transfer funds between accounts linked to the card: up to 1,000,000 baht per card per day.

• Transfer funds to other individuals with a deposit account at Siam Commercial Bank: up to 500,000 baht per card per day.

• Transfer funds to individuals with deposit accounts at other banks: up to 500,000 baht per card per day.

What are the fees associated with using debit cards?

Withdrawal from an SCB ATM within the same clearing zone No fees
Withdrawal from SCB ATMs outside the clearing zone 15 baht per transaction
Withdrawal from other banks' ATMs within the same clearing zone - First 4 transactions per month: Free
- From the 5th transaction onwards: 10 baht per transaction
Withdrawal from other banks' ATMs outside the clearing zone 20 baht per transaction
Transfer from an SCB ATM to an SCB account within the same clearing zone No fees
Transfer from an SCB ATM to an SCB account outside the clearing zone - First transaction per month: Free
- From the 2nd transaction onwards: 10 baht per transaction
Transfer from an SCB ATM to another bank account within the clearing zone: - Transfer up to 10,000 baht: 25 baht per transaction
- Transfer 10,001 – 50,000 baht: 35 baht per transaction
Transfer from other banks' ATMs within the clearing zone - Transfer up to 10,000 baht: 25 baht per transaction
- Transfer 10,001 – 50,000 baht: 35 baht per transaction
Deposit to an SCB account from an SCB ATM within the same clearing zone No fees
Deposit to an SCB account from an SCB ATM outside the clearing zone: - Network service fee: 10 baht per transaction
- Transfer fee: 0.1% of the amount (minimum 10 baht), total minimum fee of 20 baht per transaction
Withdrawal from ATMs in foreign countries: 100 baht per transaction plus a 2.5% exchange rate fee on the withdrawn amount
Balance inquiry at ATMs in foreign countries 100 baht per transaction

If my debit card is seized at an SCB ATM or another bank’s ATM, what should I do?

For safety reasons, the card will be destroyed. Cardholders can request a new debit card through the SCB EASY app or any SCB branch. Bring your passbook and identification card for identity verification. (For e-Passbook accounts, use only your national ID card).

What should I do if my debit card is lost?

Freeze your card using the SCB EASY app or report the loss immediately to the SCB Call Center at 0-2777-7777.

If I enter an incorrect PIN four times or forget my PIN, what should I do?

Visit any branch to set a new card code. Bring your original debit card, passbook, and national ID card for identity verification. (For e-Passbook accounts, use the same debit card and ID card) Alternatively, use the SCB EASY app.

Can all SCB debit cards, including unactivated cards, be used for online shopping?

Starting October 8, 2022, all cards are enabled for online payments. Cardholders can lift online payment suspension via the SCB EASY app or by calling 0-2777-7777 and use their card for online shopping instantly.

Which debit card statuses prevent online shopping?

Irregular status cards include canceled cards, those with unpaid annual fees, suspected counterfeit or fraudulent cards, or those suspended from online payments cannot be used for online shopping. Cardholders can lift a suspension through the SCB EASY app or call the SCB Call Center at 0-2777-7777 and use their card for online shopping instantly.

What is the daily maximum amount for online shopping?

The daily limit is set at 20,000 baht. To increase the limit, cardholders can adjust it up to 500,000 baht per day.

How can I adjust my credit limit for online purchases?

Cardholders can adjust the limit using the SCB EASY app, ATMs, or contact the SCB Call Center at 02-777-7777.

Is the daily online shopping limit the same as the general shopping limit?

No, they are separate. The general shopping limit starts at 20,000 baht per card per day and can be increased to 500,000 baht. The online shopping limit also starts at 20,000 baht per card per day and can be increased to 500,000 baht.

Is online shopping with a debit card safe?

Yes, it's highly secure, utilizing standard security measures like card number, expiration date, security code/CVV2/CVC2, and the latest 3-D Secure version from Master Card Secure Code or Verified by Visa.

How can I check my debit card transactions?

Cardholders can monitor their transactions through the SCB EASY app and SCB EASY Net. If any discrepancies are found, please notify the bank within 30 days of the transaction date by requesting a rejection of the transaction. Failure to do so will be deemed acceptance of the transaction, preventing further disputes or objections by the cardholder.

How do I make contactless payments with my debit card?

To pay for goods or services, tap your card near an EDC machine displaying the Contactless symbol. The transaction details are transmitted wirelessly to the card network. Payment confirmation is displayed on the EDC screen or terminal. No PIN is required for transactions under 1,500 baht. For amounts exceeding this, enter your PIN to complete the transaction.

If I encounter an issue with an incomplete ATM withdrawal, how can I request a refund?

Reach out to the SCB Call Center at 0-2777-7777 to report the incident and liaise with the branch owning the ATM.

If I experience problems with a transaction made through an EDC machine, how can I seek a refund?

Contact the SCB Call Center at 0-2777-7777 to review the transaction and coordinate with the bank responsible for the EDC machine.

For an online purchase made with a debit card where the funds are deducted but the product hasn't been received, or if the received product is incorrect or damaged, who should I contact for a refund?

Contact the store or website directly where the transaction was made to request a refund.

How can I settle the outstanding annual fee for a Debit Plus card?

You can pay the outstanding annual fee through two methods:

1. At an SCB ATM with a transaction slip.

2. Contact the SCB Call Center at 0-2777-7777.

How can I update my phone number to receive OTPs for online purchases?

Starting October 8, 2022, OTPs for online transactions will be sent to the most recent secure phone number on file with the bank. To update this number, please contact any SCB branch directly.

How long does it take to receive a debit card after applying through the SCB Easy app?

You'll receive your card within 7 working days from the successful application date.

If my Debit Plus card has overdue annual fees, can I still claim insurance compensation?

No, insurance coverage will cease immediately if the annual fee is unpaid, and no compensation can be claimed. Coverage will resume once the annual fee is settled in full.

Can I extend the validity of my expired debit card using the SCB Easy app?

You cannot renew an expired debit card. However, you can request a new or replacement card before the original card expires through the SCB EASY app or at a bank branch.

How can I have my name and surname printed on the front of my ATM card?

You can request a personalized card through the SCB EASY app or at a bank branch.

- If you apply via the SCB EASY app, a card displaying your first and last name will be automatically issued and delivered to the address you provided within 7 business days.

- If applying at a branch, inform the officer of your preference to have your name and surname on the card. It takes 7 business days for card issuance, and you must collect the card from the branch where you made the request.

What should I do if my card is lost or damaged? Is there a fee for a replacement?

You can temporarily suspend your card using the SCB EASY app or by contacting the SCB Call Center. To replace a lost or damaged card, apply through the SCB EASY app or at a bank branch. There's a replacement fee of 100 baht for issuing a new card.

Can I apply for Debit Plus card service through the SCB Easy app?

No, to request Debit Plus card service, please contact your nearest bank branch.

Can I use a debit card exclusively for online purchases?

Yes, you can opt for a virtual debit card via the SCB EASY app without needing a physical card. You can manage online payments, including suspending them, through the SCB EASY app or by calling the SCB Call Center at 0-2777-7777, and use the debit card for online shopping immediately.

I didn't receive an OTP while purchasing products/services online. What should I do?

Starting October 8, 2022, OTPs for online transactions are sent to the cardholder's latest secure phone number registered with the bank. You can verify this number during the OTP sending process. If you need to update this number, please contact any SCB branch.

How can I cancel my card?

To cancel your card, please contact the SCB Call Center at 02-777-7777 or visit any bank branch. Upon cancellation, any remaining annual fee will be refunded to your linked deposit account. If the cancellation date coincides with the annual fee collection date, any refund will be credited to your account the following day.

Do I need to inform the bank before using my card abroad?

It's advisable to notify the bank before using your card abroad to facilitate monitoring and risk assessment. You can notify the bank by calling the SCB Call Center at 02-777-7777.

How long can I use my card if the annual fee is overdue?

Your debit card remains valid until the annual fee is deducted for the subsequent year (12 months).

Debit Plus cards remain usable for an additional month after the annual fee payment due date. The card will show an overdue fee status for 11 months. During this period, you can pay the fee at SCB ATMs or contact the SCB Call Center at 02-777-7777.

I've enabled online purchasing, but I still can't make transactions. What should I do?

Please verify if online payment services, both domestic and international, are suspended. You can check and lift the suspension using the SCB Easy app or by calling the SCB Call Center at 02-777-7777.

My card has been suspended. How do I lift the suspension?

You can lift a temporary suspension via the SCB EASY app or by contacting the SCB Call Center. When reaching out to the SCB Call Center, cardholders need to provide either their 6-digit ATM card PIN or a 4-digit credit card PIN to complete the transaction.

Other Questions About Cards

1. If an ATM fails to return my SCB ATM card or debit card, what should I do?

To protect your account security, the card will be destroyed. To get a new card, please visit any SCB branch and bring your account passbook and I.D. card.

What should I do if I lose my SCB ATM or debit card?

Please cancel your card immediately via SCB Call Center, tel. 02-777-7777, press 1.

3. What should I do if I forget my bankcard security code or if my code is cancelled because I entered the wrong code four consecutive times at an ATM?

You can request a new card code at any SCB branch. Please bring your card, passbook and I.D. card.

4. If an ATM dispenses incomplete funds when I make a withdrawal, how can I get a reimbursement?

Please contact SCB Call Center at 02-777-7777 to report the error and ATM location.

5. I had a problem doing a transaction via EDC. How can I get a refund and how long will it take?

Please contact SCB Call Center at 02-777-7777 to report the error and ATM location.

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