Please update your mobile software version and check for rooting and jailbreaking

To enhance the security of mobile banking services and prevent and control cyber threat risks, please note that from May 1, 2020 onward the SCB Easy Application will not be available for mobile devices with iOS versions older than version 9.0 or Android versions older than version 5.0, and rooted or jailbroken devices. To continue using the SCB EASY Application, we recommend that you update your iOS or Android version and check if your device is rooted or jailbroken.

Please also note that in the event that you have set an advance instruction for payment/fund transfer (a standing order), the transaction will continue as per such standing order even if you cannot use the SCB Easy App anymore due to older mobile software versions or device rooting or jailbreaking. If you wish to discontinue a standing order, please cancel it in advance on the SCB Easy App or by any other means as specified by SCB.

 

 

For more information, call the SCB Call Center at 02-777-7777.

 

 


 


How to check your current mobile software version

iOS

  1. Go to Settings.

  2. Select General.

  3. Select About.

  4. See Software Version.

Android

  1. Go to Settings.

  2. Select About Phone.

  3. Select Software Info.

  4. See Android Version.

     


 


How to update your mobile software version

 

iOS

 

 

1. Go to Settings.

 

 

2. Select General.

 

 

3. Select Software Update.

 

 

4. Select Download and Install.

 

Android

 

 

1. Go to Settings.

 

 

2. Select Software Update

 

 

3. Select Download and Install.


 

How to update your mobile software version

iOS

  1. Check if the Cydia application is installed on your device.
  2. If yes, your device is jailbroken.

Android

  1. Check if the SuperSU application is installed on your device.
  2. If yes, your device is rooted.

 

 


How to un-jailbreak or un-root your devic

For iOS: Un-jailbreaking via iTune

  1. Connect your device to your computer.

  2. Launch iTunes on your computer.

  3. Select Restore iPhone.

For Android: Un-rooting via the SuperSU app

  1. Lunch the SuperSU app.

  2. Select Setting.

  3. Select Full Unroot.

  4. Restart your device.

Alternatively, contact your device customer care center for assistance.