Smart Chatbot Assistant

SCB Connect is always ready to assist you with answers, information, and support at any time of day.

Chat, Recommend, and Assist

Your smart assistant is ready to provide helpful recommendations on SCB products and services, while offering support and answering your inquiries. Beyond financial assistance, the chatbot also serves as a companion for casual, lifestyle-oriented conversations.

Getting started is simple. Just tap the menu options or type directly in the SCB Connect chat. The chatbot is available 24/7, ready to assist you anytime, anywhere.

AI Advisory Chatbot

Get instant answers to your mutual fund investment questions with SCB Connect’s AI-powered assistant, available 24/7.

Seamlessly integrated into the SCB EASY app, the chatbot helps you explore investment opportunities, access fund information, and stay informed—making your investment journey smooth and more efficient.

Ask questions such as:

  • “Which funds are currently recommended?”
  • “What tax-saving funds do you recommend?”
  • “Can you recommend technology-themed funds?”
  • “What is the current economic outlook?”

Live Agent Support

Beyond the chatbot, SCB Connect gives you direct access to dedicated Live Agents for personalized guidance and prompt support. From product inquiries to urgent banking needs, our Live Agents are here to assist you.

Services include:

  • Card services: Card activation, deactivation, and temporary suspension
  • Account and credit card support: Assistance with deposit accounts and credit card inquiries
  • Security support: PIN resets and account unlocking
  • Personal information updates: Support for updating customer details
  • International assistance: Support for inquiries from overseas