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Talent Development and Employee Well-being
Siam Commercial Bank believes that its people are at the core of organizational success and a key driving force in navigating rapid change in the digital era. To achieve our vision of becoming a "Digital Bank with Human Touch," the Bank focuses on equipping our workforce with future-ready skills, innovative mindsets, and the agility to adapt to AI and digital transformation. SCB prioritizes holistic talent development while fostering a work environment that encourages continuous learning, professional growth, and long-term engagement, guided by the cultivation of our I–S–C–B core values.
I
Integrity First
Integrity must always come first
S
Sustainability to the Core
Sustainability begins within, extends to the organization and society
C
Customer Centric Innovation
Customers are at the heart of innovation
B
Building Our People
Build our people, develop ourselves
Building on this vision, the Bank develops its people through a holistic approach focusing on two key pillars: (1) Human Capability Development and (2) Employee Well-being. This ensures our workforce possesses both the "competence" and "readiness" to create long-term shared value with the organization.
Human Capability Development
SCB and SCBX Group are committed to cultivating future-ready capabilities, emphasizing digital proficiency alongside essential professional skills to navigate a rapidly changing environment.
75%
Employees completed ESG DNA Program
28,000+
Employees trained in digital skills (2023–2025)
2,500+
Leaders developed through Leadership Skills programs in 2025
85%
of People Managers certified as Leader as Coach
Learning Support Tools and Channels
  1. Individual Development Plan
    Tailored growth roadmaps offering diverse learning formats through both offline and online channels.
  2. Internal Academy Platform
    A digital learning hub promoting self-paced development accessible anywhere and anytime.
  3. External Learning Support
    Budget allocation for external training programs tailored to specific development needs.
Learning Methods
e-Learning
Flexible online learning accessible anytime, anywhere.
3D
Virtual
Virtual Learning
Interactive virtual learning experiences through online platforms.
3D
Workshop
Face-to-Face Workshop
In-person workshops focusing on participation and practical exercises.
3D
Blended
Blended Learning
A combination of online and offline learning for maximum effectiveness.
3D
Extended
Extended Responsibility
Expanding the scope of responsibilities to develop skills and create growth opportunities.
3D
Mentor
Mentoring & Coaching
Knowledge and skill transfer from experienced individuals to develop employee potential.
3D
Special
Special Assignment
Special tasks assigned to build new skills and prepare for higher roles.
3D
AI Coach
CoachBuddy AI
AI as Virtual Coachee — analyzes coaching behaviors and provides individual feedback.
Cultivating Leadership and Essential Skills for Success in Work and Life
Effective leadership and essential skills enable employees to adapt well in rapidly changing environments, improve collaboration, and make sound decisions during challenging times. SCBX Group, through SCB Academy, designs and delivers learning programs that emphasize AI and digital capabilities alongside leadership development programs, including:
Leadership DNA – Aligning SCB Leadership Excellence
SCB utilizes the Leadership DNA as a centralized framework to ensure all leaders act in alignment with the Bank's strategic direction and core values, focusing on four pillars: Leading Strategy · Leading Execution · Leading People · Leading Self. 
In 2025, more than 2,500 leaders were developed through tailored programs designed for specific group contexts, with strong emphasis on practical application.
SCB Leader as Coach – Fostering a Coaching Culture
SCB empowers supervisors at all levels to effectively fulfill the "Leader as Coach" role by strengthening their coaching, feedback delivery, and team management skills. AI technology is integrated to analyze coaching behaviors and provide personalized recommendations. 
In 2025, 85.27% of People Managers were certified as Leaders as Coach, reflecting significant progress in establishing a coaching culture as a cornerstone of long-term leadership development.
Future Leader Development – Building the Next Generation of Leaders
SCB is committed to developing a robust leadership pipeline to support long-term growth and organizational transformation. The Bank has designed comprehensive development programs for both current executives and high-potential young talent, divided into 2 programs:
1 LEAD Program Senior & middle management · Strategic vision and leading long-term value creation
2 GenNext Program High-potential young professionals · Growth mindset and change agent development
Mandatory Learning Foundation for All Employees
The Bank places strong emphasis on building a foundational capability baseline that all employees must complete, ensuring readiness to navigate a rapidly changing business environment. The Bank integrates capability development with career advancement, compensation, and organizational culture through 8 Mandatory Courses as follows:
Anti-Corruption & Bribery
Safety and Environment
Cybersecurity Awareness
7OR – 7 Operational Risk Management and Gang 3 sa Season 2
AML/CTPF (Short Version)
Market Conduct
AI Foundation Program
AI Foundation+ Are you พร้อม? Let’s Get Prompt
Enhancing Sustainability Capabilities — Sustainability Center of Excellence (CoE)
In 2025, the Bank established the Sustainability Center of Excellence to elevate its operational capabilities in sustainability. The Sustainability CoE ensures employees possess the specialized knowledge required to execute missions aligned with the sustainability strategies and external commitments of both the Bank and the SCBX Group. In its initial phase, the Sustainability CoE prioritized Climate Action & Resilience, with over 70 employees participating across six core sustainability knowledge frameworks. The CoE operates under a Hub-and-Spoke model: the Hub consists of centralized experts (Corporate Sustainability, EIC, SCBX Group Sustainability), while Spokes are specialists embedded in business units such as CIB, Business Banking, Consumer Banking, and Risk & Compliance.
Sustainability Intelligence
Policies and regulations · Sustainability developments in the financial sector and real economy
Decarbonization & Adaptation Strategy
Decarbonization solutions · Climate adaptation · Carbon markets
Sustainable Finance Solutions & Products
Sustainable lending structures · Sustainable investment management · Sustainable insurance
Sustainability Risk Management
Climate science and analytics · Integration of sustainability risks
Sustainability Reporting & Assessment
Reporting · Assessment · Data · Impact indicators
Other Standards & Solutions
Equator Principles · Circular economy · Financial well-being
ESG Industry Insights & Live Sessions
An online learning program designed to provide in-depth ESG insights tailored to specific industry contexts, enabling employees to better understand customers' real-world challenges across 18 Industries.
Live Session: "ESG WE GO" — 5 Key Topics in 2025
Climate Crisis to Business Opportunity
Transforming climate challenges into sustainable business opportunities
ESG in the Global Arena
Analyzing lessons and geopolitical impacts from the US and China
Food Security and Biodiversity
ESG for a Shared Future in a changing world
Resilient Futures
Preparing for climate change, water scarcity, and natural disasters
Cities of Tomorrow
Advancing sustainable urban development while enhancing quality of life

 

Employee Well-being and Comprehensive Benefits
Beyond enhancing employees' skills and learning capabilities, the Bank places strong emphasis on promoting employee well-being across all dimensions to foster a supportive work environment that enhances well-being, stability, and work–life balance. The Bank provides the following comprehensive benefits and welfare initiatives.
Annual Health Check-ups & Vaccinations
Annual health check-ups tailored to age-related health risks, and influenza vaccinations.
24-Hour Telecare
Round-the-clock online medical consultation service and 3 on-site clinics, plus a nursing room at headquarters.
SCB Good Health
Online health talks on diverse topics including Office Syndrome, heart disease, CPR, and Stroke awareness.
"CooLKith" Psychological Counseling
A psychological advisory platform ready to listen, provide support, and collaboratively find solutions for employees in need.
Flexible Health Insurance Plans
Five health insurance plans for employees to choose from, including a Flexible Benefits plan providing customizable coverage options extending to family members and pets.
SCB We Share — Online Community & Activities
An engagement program designed to strengthen employee bonds and long-term well-being through 4 key dimensions: Physical Wellbeing, Mental Wellbeing, Alternative Career, and Financial Wellbeing — all aligned with SCB Core Values. In 2025, over 8,000 employees participated across more than 25 activities.
Fitness Facilities & Sports Clubs
Fitness center, football field, and 9 sports clubs: Golf, Shooting, Football, Running, Table Tennis, Basketball, Badminton, Bowling, and Snooker.
WFH During PM2.5 Episodes
The Bank issues health alerts regarding fine particulate matter (PM2.5) and permits affected employees to work from home to minimize exposure and health risks.
Flexible Working Hours
A flexible working hours policy permitting employees to work from locations other than the office as appropriate to their roles.
Music in the Bank 2025
Live music performances held within the Bank to reduce workplace stress. In 2025, 2 events were held with over 1,400 employees in attendance.
SCB Healthy Fin — A Pathway to Financial Well-being
SCB launched the "SCB Healthy Fin" initiative, a program dedicated to sustainable debt resolution and financial wellness. It focuses on personalized financial planning and behavioral adjustments, supported by close guidance from volunteer "Financial Mentors." This initiative empowers employees to build strong financial health, contributing to improved quality of life for both employees and their families.
Financial For Fun Online Community
Financial literacy and sustainable financial planning activities featuring experts from within and outside the organization, in a friendly and accessible format. In 2025, over 1,400 employees participated across more than 4 sessions.
Scholarships
The Bank promotes continuous professional development by providing scholarship support for postgraduate studies at master's degree level, both domestically and internationally, in multiple formats.
Preferential Employee Welfare Loans
A range of welfare loans covering housing, vehicles, emergency needs, and work equipment — including EV and solar cell financing to support sustainable living for employees.
Provident Fund
Employer contribution to the provident fund commences immediately upon completion of the probationary period.
Employee Savings Cooperative
Promotes employee savings habits and provides financial assistance support.
Retirement Financial Planning
Financial planning club and investment seminars led by experts to support employees on investment, savings, and retirement planning.
120 Days Maternity Leave
For female employees, with 98 days of paid leave in accordance with legal requirements.
15 Days Paternity Leave Special Leave
For male employees to support their spouses and care for newborns before and after childbirth, with full pay, as required by law.
Up to 6 Working Days
Birthday leave (1 day), personal and family care leave, LGBTQ+ marriage leave, and bereavement leave.
THB 166M Children's Scholarships
Educational scholarships for employees' children from pre-kindergarten through bachelor's degree level.
299 Employees on maternity leave 2024–2025 | 100% Returned to same position | 13 Employees promoted
All 299 employees on maternity leave successfully returned to their original positions upon completion of leave, with 13 receiving promotions — reflecting the Bank's commitment to equitable and continuous career development.
Breastfeeding Leave During Work Hours
The Bank supports employees' right to take breastfeeding breaks during working hours without it being considered absence, with arrangements suited to the nature of each role. A dedicated nursing room is available at the Bank's headquarters.
Work-Life Balance Policy
Flexible working hours · Remote working arrangements · Disaster relief assistance · Inclusive benefits covering LGBTQ+ employees and diverse family structures.