SCB has transferred credit card and certain personal loan businesses to CardX Co., Ltd. You can apply for a new CardX credit card/cash advance card via the SCB EASY app or any SCB branch. In this regard, you will need to submit supporting documents for your application for such credit card/cash advance card. Approval conditions are as specified by CardX Co., Ltd.

You can continue to utilize the accumulated M Points on your M Card in accordance with the terms and conditions established by The Mall Group. To access information about your accumulated M Points, you can refer to the M Card Application or visit www.mcardmall.com. For further assistance, please feel free to contact the M Card Contact Center at 02-789-5555, available every day from 10:00 a.m. to 7:00 p.m.

You can continue to enjoy the benefits of the SCB M credit card as usual until January 31, 2024. These benefits include:

• 5% or 10% discount at all The Mall Group department stores.
• Earning up to x3 or x4 M Points for every purchase worldwide.
• Receiving 2% or 3% cash back at Shell gas stations nationwide on every 800 baht/sales slip.
• Get 0% interest for 3 months when choosing installment payments for purchases of 2,000 baht/item in categories such as hospitals, educational institutions, insurance premiums, and foreign currency spending.
• Limousine service to and from the airport twice per calendar year (from January 1, 2023, to December 31, 2023) with service reservations made by December 31, 2023, and travel available until January 31, 2024.
• Priority Pass airport lounge service four times during the 12-month validity period of the Priority Pass card. Lounge access cannot be transferred to other passengers under any circumstances and can be used until January 31, 2024.
• Miracle Lounge service twice per calendar year (from January 1, 2023, to January 31, 2024)

For more details on benefits according to your card type, please visit https://www.scb.co.th/th/personal-banking/cards/credit-cards/all-cards.html

Given that your credit/cash advance card will no longer be valid starting from February 1, 2024, if you still have outstanding balances on installment plans you can conveniently make installment payments using the SCB EASY app or by visiting any SCB ATMs or branches.

Effective from February 1, 2024, all your monthly direct debit services facilitated through your credit card will be discontinued, such as utility bills, mobile phone service fees, insurance premiums, and more. If you wish to maintain these direct debit arrangements, you can provide the service provider with the details of another credit card that you want them to use for direct deductions.

After 31 January 2024, SCB will refund the annual fee on a pro rata basis based on the remaining validity period of the SCB M credit card. Refunds will be transferred to your SCB deposit account by 30 April 2024. If you don’t have an SCB deposit account, please call the SCB M Call Center at 1295 to give your account number to receive your refunds.

If your card is lost, damaged, stolen, or expired, you can request a replacement card until December 31, 2023. The bank will issue a new card following the standard procedures.

After 31 January 2024, SCB will transfer such refunds to your SCB deposit account by 30 April 2024. If you don’t have an SCB deposit account, please call the SCB M Call Center at 1295 to give your account number to receive your refunds.

If you wish to change your account to receive a prorated annual fee refund or request a refund for the remaining credit balance on the card, please make the necessary requests through the SCB M Call Center at 1295 before January 31, 2024.

 Please call the SCB M Call Center at 1295 (24/7).  

The card discontinuation does not affect the conditions of your instalment plan(s). That is, the interest rates and conditions instalment payments remain the same and you can continue making instalment payments to SCB via other channels until further notice.

No, the bank will not issue a new card. Instead, customers will receive a proportional fee refund, and they have the option to apply for a LET'S SCB debit card or other type of debit card to replace their old SCB M debit card via the following channels:

1. SCB EASY application
2. Any Siam Commercial Bank branch

You can continue to utilize the accumulated M Points on your M Card in accordance with the terms and conditions established by The Mall Group. To access information about your accumulated M Points, you can refer to the M Card Application or visit www.mcardmall.com. For further assistance, please feel free to contact the M Card Contact Center at 02-789-5555, available every day from 10:00 a.m. to 7:00 p.m.

The card benefits will remain valid until 31 January 2024 and all card promotions will end as per the conditions of each promotion by 31 January 2024.  

Yes, the bank will provide a refund proportionate to the remaining card usage. This refund will be transferred to the account linked to the debit card promptly after the card has been successfully canceled. Customers can cancel their cards by visiting a bank branch or contacting the SCB Call Center at 02-777-7777.

Remarks: For customers who do not cancel their cards by January 31, 2024, the bank will automatically provide a proportional refund of the annual fee by February 25, 2024.

Your recurring monthly bill payment services through your debit card, including utilities, mobile phone fees, insurance premiums, and more, will be discontinued from February 1, 2024. Therefore, customers must inform their service providers of your new card number to use for direct payments.

The service is being canceled because the agreement between SCB and The Mall Group Company Limited is expiring, necessitating the discontinuation of the SCB M VISA prepaid card product. Customers will be able to use the card for payments until October 31, 2023.

You can enjoy card benefits until 31 October 2023.

You can continue to utilize the accumulated M Points on your M Card in accordance with the terms and conditions established by The Mall Group. To access information about your accumulated M Points you can refer to the M Card Application or visit www.mcardmall.com. For further assistance, please feel free to contact the M Card Contact Center at 02-789-5555, available every day from 10:00 a.m. to 7:00 p.m.

You can top up your SCB M VISA prepaid card until 31 October 2023.

You can make payments with your SCB M VISA prepaid card until 31 October 2023.

You can make payments with your SCB M VISA prepaid card at any merchants accepting VISA cards.

After 31 October 2023, SCB M VISA prepaid cards will not be valid for making payments or top-ups. If there is a remaining balance in your SCB M VISA prepaid card, you are advised to use it up by 31 October 2023.

Prior to the card service ending on October 31, 2023, the Bank will notify cardholders to provide their deposit account number. This allows the Bank to transfer any remaining funds from the card to the customer's deposit account if there is a balance remaining on the card. Customers can update their deposit account number by contacting the SCB Call Center at 02-777-7777.

Customers can furnish the account numbers of other banks in Thailand for the refund. Please note that there is a transfer fee of 30 baht, or a fee as determined by each respective bank for transfers to accounts in other banks. This fee will be deducted from the transferred amount.

The bank will transfer the remaining balance on the card to the cardholder after the bank has been notified, or the customer has informed the bank of the change in the deposit account number for receiving the refund. In the event that a refund has not been received, cardholders can initiate the refund request by contacting the SCB Call Center at 02-777-7777.

The owner of the account to receive a card balance transfer must be the cardholder only. Card balance transfers cannot be made to a third party.  

Currently, there is no replacement policy for the SCB M Visa prepaid card. We sincerely appreciate your ongoing support and trust in using SCB products and services, and we look forward to the opportunity to continue serving you in other capacities. For inquiries or further information, please contact the SCB Contact Center at 02-777-7777 (available 24/7).